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Customer Care Manager, ASEAN

Job Description

Manage complex customer service area through leadership and development of team (field engineers, service sales admin, , etc). Create an environment to achieve ultimate customer loyalty. Provide leadership in setting and achieving assigned goals in the profitable installation, maintenance and repair of GE Healthcare products and the growth of the healthcare IT/digital service install base.

Essential Responsibilities:

1. Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
2. Drives business results and manages customer relationships within area of responsibility
3. Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization), leads and cultivates a culture of GE Values and integrity.
4. Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer.
5. Proactively identifies customer needs and develops and implements customer specific solutions. Leads service delivery which continuously surpasses customer expectations.
6. Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
7. Drives change initiatives as required to improve efficiencies and execute on business commitments.

Specialist Experience

1. Bachelor’s degree At least 5 years of leadership experience or equivalent (defined as High School Diploma/GED and 8 years progressive experience with leadership and technical support.
2. At least 5 years’ experience working in the ASEAN healthcare sector, especially in the area of Healthcare IT
3. Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.
4. Ability to develop and execute multiple priorities and approaches to meet objectives
5. Exceptional interpersonal skills
6. Willingness to travel

Desired Characteristics:

1. MBA
2. Prior field sales or field service experience
3. Proven leadership and ability to orchestrate resources and motivate teams
4. Strong business acumen
5. An inclusive leader that builds a connection to the workforce through personal involvement and trust
6. Proven ability to influence and drive change through exceptional written and verbal communication skills
7. Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
8. Understanding of customer/marketplace and drivers that influence customer behavior
9. Previous direct report management/leadership experience
10. Ability to resolve complex issues within functional area and/or area of expertise
11. Ability to develop and execute multiple priorities and approaches to meet objectives


Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.





Job Summary

  • Singapore
  • Energy/Environment/Utilities
Job Type
  • Full-time
  • Negotiable
03 March 2020
Applications Deadline
16 May 2020

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