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IT Service Manager [GDC]

Job Description

  • End-to-End IT Service Management responsibility for IT-Services in the areas of Human Resources (HR) or Real Estate (RE)
  • Business - IT strategy alignment and IT Consulting in area of responsibility
  • Translation of business demand into IT requirements
  • Design and implement IT-Architecture including management of related IT-System integrations
  • Foster Business Stakeholder and business Partner collaboration
  • Ensure IT Compliance for IT Service e.g. Quality Documentation, Information Security or Data Privacy
  • Management of IT Change Requests - Consult and support the internal business owner and stakeholders within the different change process steps
  • Continuous user support including communication and qualification 



Specialist Experience

  • Bachelor’s IT degree or equivalent experience preferred
  • Strong analytical, technical, and conceptual problem-solving skills
  • 2+ year’s of experience with SaaS and/or on-premise Software Management (e.g. in the areas of HR or Real Estate)
  • Experienced knowledge of IT Service Management processes
  • Advanced knowledge of service management systems for incident / change management (e.g. ServiceNow)
  • Familiar with working in a regulated environment following defined processes, procedures to ensure quality
  • Advanced written and verbal communication skills in English required, German preferred
  • Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
  • Strong teamwork skills and intercultural sensitivity
  • Structured, proactive, and self-directed work style
  • Ability to prioritize conflicting demands with challenging workloads

Preferred Knowledge/Skills, Education, and Experience:

  • MBA or advanced degree preferred
  • Experience in Healthcare industry business processes



Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.




Job Summary

  • Slovakia
  • Technology
Job Type
  • Full-time
  • Negotiable
03 March 2020
Applications Deadline
16 May 2020

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