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Customer Office Manager

Job Description

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

 

This role will be a strategic advisor to the Executive teams of the Customer as well as within SAP.

The Manager, Customer Office, is an essential role in SAP LAC South, as the individual will use his/her discretion and expertise to ensure successful projects throughout the customer engagement

lifecycle.  Also, will focuses on supporting customers with SAP S/4HANA, SAP Cloud, HANA and Innovation solutions use case adoption. Will care of our customers satisfaction and value achievement with SAP investments. Liaison between SAP and User Groups in LAC South Market Unit.

This is a strategic position requiring an individual to possess a high degree of

experience with SAP products and services while being able to communicate across

organizations at all levels.

 

EXPECTATIONS AND TASKS

 

  • Establish trusted relationships with executives at SAP most strategic customers
  • Promote the Customer Office message and proactive involvement adding value to customers, partners and within the SAP organization
  • Support new product introductions, with a specific focus on S/4HANA, Cloud, and HANA use cases.
  • Communication channel among SAP and ASUGs (SAP User Groups)
  • Establish a network within and outside of SAP to provide knowledge on products and services to SAP’s customers, delivering successful projects
  • Coordinate activities related to implementation projects across units within SAP as well as

Customer and SAP Partners units

  • Facilitate and eventually participate in Steering Committee Meetings
  • Perform Business Process reviews coaching and coordinating consultants to develop

recommendations

  • Establish and maintain a strong relationship with SAP Customer account teams
  • Establish and maintain a strong relationship with the Industry and Solution Management

teams

  • Establish and maintain a strong relationship with SAP's Alliance Partners, Development,

Support and Service Organizations

  • Work with De-Escalation management with internal teams, Partners and Customers
  • Coordination and close work with SAP Services and LoBs in identifying resources to further support our customers in regard to escalated projects.

 

Specialist Experience

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor’s degree or equivalent required (MBA preferred)
  • Comfortable in delivering complex and sensitive issues to customer executives in a tactful manner
  • Solid oral and written communication skills
  • Business level English: Fluent

 

WORK EXPERIENCE

  • Experience with large accounts and global implementations
  • 10+ years of experience in Services Sales of complex business software / IT SAP solutions. Demonstrated ability to work across SAP internally across the globe (superior internal network)
  • Experience as a Senior Manager in a team selling environment.
  • Demonstrated success with complex, long-cycle implementations
  • Demonstrate success in negotiating and dealing with difficult customer situations
  • Demonstrated knowledge on consultative selling methodologies
  • Proven abilities on managing highly complex organizations and applying risk-mitigation

strategies to customer

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
SAP
City
Buenos AIres
Country
  • Argentina
Industries
  • Technology
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP279204
Posted
29 January 2020
Applications Deadline
04 April 2020

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