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Strategy and Operations Lead

Job Description

gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical rigor to formulate and deliver strategies. Using core capabilities ? strategy, analytics, and communications ? we empower gTech to do amazing things to land the present, and build for the future.

As the Strategy and Operations Lead, you will be responsible for co-developing the strategy across a diverse set of businesses. In this role, you will be participating in strategy development for one of Google’s largest operating teams, which is responsible for providing customer care and technical support for a large portion of Google products across a range of types of customers.

Our team provides thought leadership to a cross-vertical leadership team, delivers business insights through a customer and industry focused view, and develops initiatives, plans, and metrics to operationalize the strategy. You will have an understanding of Google’s business and be a key contributor in a growing environment.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of solution-oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.


  • Work with executive leadership to define, launch, and drive strategic and operational initiatives.
  • Work with cross-functional stakeholders and leaders to gather relevant data and conduct business analysis with effective project communication and management.
  • Resolve issues to deliver strategic insights and recommendations based on business analyses to leadership.
  • Structure and implement operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analyses, and developing final recommendations.
  • Develop recommendations through implementation and results.


Specialist Experience

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in management consulting or investment banking, or equivalent strategy/project management experience for a technology firm.
  • Experience with analytical tools and techniques. Experience structuring strategic analysis using spreadsheets and presentations.
  • Experience in practical business modeling or financial modeling.

Preferred qualifications:

  • MBA or Master's degree in a management, technical, or engineering field.
  • 7 years of work experience in consulting, software, internet, media industries, and/or early stage companies.
  • Experience in structuring and executing complex analyses to support strategy in a fast-paced, constantly evolving environment.
  • Knowledge of service operations, customer support operations, and internet/online media.
  • Proven leader with excellent project management, problem solving/analysis, written/verbal communication, and interpersonal skills.


    Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

Mountain View
  • United States
  • Technology
Job Type
  • Full-time
  • Negotiable
16 July 2019
Applications Deadline
27 September 2019

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