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Head of Consulting

Job Description

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?


If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.


You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.


Want to be part of our team?



The main objective of this job is to establish and grow the local consulting practice into a profitable and sustainable business within Dimension Data through client engagement with specific goals and well planned executive calling plans with Dimension Data sales force. This employee aims to increase our value with key clients and to realise pull-through business as a results of the consultancy. 
The Director of Consulting operates at a business unit and/or local level in Dimension Data. They take their direction from a senior executive in the business. The Director of Consulting takes responsibility for providing strategic leadership, management of the team and establishing and sustaining long term relationships with key internal and external clients.


What you'll be doing


<Primary Objectives>



This person displays proactive business leadership capabilities and has experience and proven competence as a manager that can successfully manage a business unit, profit and loss and lead a team of people. Furthermore the person has deep experience and a proven success record of engagement in consulting on multiple complex consulting engagements.

The Director of Consulting is one of the key drivers of strategy implementation for the consulting practice in country. He or she maintains good knowledge of industry trends working with global and local marketing and applies this knowledge to assist with the development of the strategic direction of their team, to set annual growth targets and manage the internal organisational impacts on the team in terms of resourcing, financing and up skilling.

Business Development

The Director of Consulting displays very good client engagement skills and are able to support his/her consulting teams in complex engagements by generating demand through acting as trusted advisor.

They leverage their relationship skills and knowledge of the client environment to assist and influence the client. They lead their team by example, and continuously drive for client satisfaction by ensuring that their consulting teams display the appropriate level of client engagement.

This manager is required to take a leadership role in structuring and planning client engagements by understanding the client’s business needs and technology strategy. He or she maintains relationship with selected clients by acting as trusted advisor.  


Practice Development


The Director of Consulting assumes day-to-day management responsibility for the consulting business by ensuring that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.  He or she will take responsibility for ensuring that his/her team of consultants deliver on client requirements according to agreed contracts.  




Contribute consulting service portfolio


The Director Consulting ensures the contribution of a well-documented service portfolio which contains a detailed view of past and on-going contractual obligations and ensures that third party services are noted. They ensure that the service portfolio is accurately contributed in terms of:


• Service catalogue – the services that are currently on offer

• Service pipeline – future services that are currently in development

• Retired services – past services that were rendered by the company


They ensure the contribution of the service portfolio and the service catalogue by validating and approving changes and updates as approved by business leaders.



Financial Management


They ensure that the business units meet its profitability targets, maximising revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company. These individuals participate in the setting of the country budget and provide assistance on bids for major contracts with both clients and subcontractors. They establish and control revenue and expense budgets for the country.  They are required to successfully manage and monitor business metrics such as achievement of gross profit and revenue targets, cost management, forecasting accuracy and appropriate headcount ratios




People Management


They act as people managers by partnering with the organisation to attract the right consulting talent and ensuring that their team is staffed according to requirements and that all team members are fully utilised. They ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members.  The Director of Consulting ensures that his or her team is rewarded and remunerated according to their performance.


The Director of Consulting is required to display thought leadership and to mentor consultants and architects in the consulting practice. He or she ensures that the consulting employees has access to the relevant tools and systems and have the general means to perform their role.  


This manager also contributes to the successful growth of Dimension Data in country by contributing to strategy in the relevant forums, advising colleagues of client and industry trends. They also continuously contribute to the improvement of internal effectiveness by contributing to improving current methodologies, processes and tools


Behavioural skills

As corporate citizens they act as role-models to the consulting teams, they display assertiveness and act as an example when it comes to client satisfaction. The Director of Consulting maintains integrity, displays reliability and recognises his or her direct reports, whilst building a cohesive team.  He or she practices two-way communication and listens to and understands others’ points of view.  They are motivational and inspirational leaders with superior decision making skills and the assertiveness.



<Key Roles and Responsibilities>


In this position you will be required to:

Ensure the development of country strategic and tactical plans that align to overall consulting practice strategic goals and ensure the implementation thereof.


Support his/her consulting teams in complex engagements by generating demand through acting as trusted advisor. 


Set annual growth targets and manage the internal organisational impacts on the team in terms of resourcing, financing and up skilling.


Ensure that the required process, policies and tools relating to financial, people, marketing and delivery management are in place and managed operationally.


Oversee the delivery of client requirements against agreed contracts for relevant consulting areas.


Mentor and coach consultants and architects in the consulting practice.


Take responsibility for the profitability of the country consulting practice


Lead and manage a team of individuals to ensure achievement of consulting practice and overall business goals.




Specialist Experience

  • Bachelor’s degree – related field (commercial, MBA, Technology)
  • Project Management certification is a plus


  • At least 15 years' experience in a Practice Management or Consulting role within a similar environment


  • An excellent understanding of the vast range of IT operations and Dimension Data service offerings


  • Proven success in leading a consulting practice within a multi-national environment
  • Demonstrated experience in the contribution to practice development efforts such as solution development, training development, etc.
  • Profit and Loss experience preferred
  • Demonstrated project management experience





<Personal Attributes and Skills Required>


Skills and knowledge


  • Knowledge and understanding of IT industry environment and business needs


  • A strong market orientation with experience working with clients and business teams to create client-orientated solutions and services


  • Interpersonal skills with the ability to develop and maintain strong stakeholder relationships


  • Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly


  • Assertive in approach coupled with excellent leadership skills


  • The ability to recognise opportunities for enhancement and continuous improvement


  • The ability to successfully negotiate and influence to achieve objectives


  • Formidable consulting skills and the ability to recognise opportunities for future business within an account


  • Project management and business development experience



  • Ability to think strategically with an understanding of the operations of a Professional Services and Consulting business
  • Ability to engage with a variety of stakeholders and colleagues at all levels
  • Advanced analytical problem solving skills
  • Strong conceptual thinking ability
  • Attention to detail and perseverance to completion
  • Ability to deal constructively with change
  • Ability to establish and manage processes and practices through collaboration and the understanding of business
  • Ability to manage urgent and complex tasks simultaneously




Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

Dimension Data
  • Korea, Republic of
  • Technology
Job Type
  • Full-time
  • Negotiable
18 June 2019
Applications Deadline
22 August 2019

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