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Manager, Market Delivery

Job Description

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.




Job Title


Manager, Market Delivery



The Customer Delivery team are responsible for ensuring the end-to-end delivery of business initiatives driven by both Mastercard and our customers across core and digital payment technologies.

This position is expected to deliver the product and service to customers in a manner that differentiates Mastercard services and helps achieve overall market business objectives.

• Manage the successful completion of delivery projects for assigned products in the Colombia market with a differentiated customer experience
• Collaborate and coordinate with various internal stakeholders to ensure the successful delivery of products.
• Manage all projects to success metrics established with the customer and Mastercard, and ensure application of Product Delivery best practices & methodology.
• Create an exceptional experience for Mastercard customers when deploying Mastercard products & services and positively influence brand preference
• Lead the development of product delivery maps that articulate all assets and functions within MasterCard to be coordinated for successful product/program deployments
• Identify all roles and responsibilities for all functions within MasterCard to be coordinated for successful delivery of MasterCard products and Services
• Provide subject matter expertise during customer discussions, supporting Sales and Consulting teams during sales and pre-launch activities
• Conduct all client and new program implementation kick-off meetings, including travel (where applicable) to client to facilitate project discussions
• Establish and maintain effective working relationships with client and partner organizations (Market Development, Expert Sales, Franchise, Customer Relations, Mastercard Technologies and Client) to set project launch objectives and manage deployments
• Manage key strategic delivery efforts within Colombia market including first time deployments of new product and services and first time deployments of new technology not widely distributed in market
• Apply lessons learned from previous implementation experiences and provide subject matter expertise on how customers can deploy and utilize new products and services being brought to market

Specialist Experience

• Deep understanding of technical and operations within financial services
• Strong and proven experience in the payment industry
• Ability to grasp the complex business requirements
• Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners
• Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects
• Understand customer needs, marketplace dynamics, industry trends and the competitive landscape
• Experience working across multiple levels and functions; able to clearly communicate complex technical and business information in an easy to understand manner
• Strong project management capabilities - strategic, highly organized and able to attend to critical details
• Proven technical and operational experience in financial services
• Bachelor degree required
• MBA is a plus
• Proficiency in Banking industry and electronic processing.
• Proficiency in MasterCard technology and products.
• Bilingual (English-Spanish).
• Ability to work under pressure against timelines and multiple priorities.
• Effective communication at different levels across the organization. (From Senior Management to Specialists/Analysts).
• Ability to influence without formal authority at different organizational levels across the organization.
• Ability to communicate with different functional areas, mainly with technology and product development.


Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.



Job Summary

  • Colombia
  • Finance
Job Type
  • Full-time
  • Negotiable
14 May 2019
Applications Deadline
29 June 2019

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