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Implementation Analyst

Job Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

 

Job Description

This organization provides client configuration and implementation expertise involving a unique set of skills with highly specialized knowledge of the complex systems and applications as it relates to Client programs, transaction processing/routing and its implications to clients and cardholders. Clients include financial institutions, third party processors, non-traditional clients, state-owned entities, merchants, and direct connect merchants.

This is a client facing and an individual contributor role responsible for managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

RESPONSIBILITIES

  • Provide implementation and configuration support to assigned Visa clients and/or in assigned market; meet all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded
  • Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact
  • Manage non-routine processing and change requests, as well as support customer initiatives
  • Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs
  • Act as approver for other analysts on client program changes
  • Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives
  • Build and enhance positive working relationships with Visa clients and internal stakeholders
  • Represent customer system and operational requirements to internal Visa organizations
  • Coordinate internal Visa resources to ensure delivery on commitments
  • Report customer project accomplishments and deliverables to management monthly
  • Provide training to internal and/or cross-functional teams and external clients, as applicable
  • Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction

 

Specialist Experience

Basic Qualifications:

  • 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
  • Excellent time management, organization, and planning skills are essential
  • Excellent verbal, written, presentation and interpersonal skills are required
  • Ability to comprehend and translate complex technical issues and apply to business solutions
  • Demonstrate ability to articulate complex technical terms or processes into business language
  • Able to set priorities, influence others, and manage customer expectations
  • Demonstrate success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
  • Working knowledge of client business drivers as it relates to their operations and processing services.
  • Spanish and English required.

Preferred Qualifications:

  • 3 or more years of work experience with a BachelorsDegree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • 5 years' equivalent work experience in a customer support role in software, financial or information services.

 

 

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
VIsa
City
Buenos AIres
Country
  • Argentina
Industries
  • Finance
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP274205
Posted
14 May 2019
Applications Deadline
29 June 2019

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