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Success Manager

Job Description

Job Details

The Success Manager leverages deep business and industry knowledge to partner with customers to help them accelerate business value and ROI from their investment with Salesforce. You will align at the C-level, building and maintaining strong relationships to help customers progress on their transformation journey. In this role, you will be responsible for helping customers achieve business value faster and progress on their journey towards becoming a Customer Company. This means helping them leverage Salesforce to transform their business, engage with their own customers in whole new ways. The end result is increased value, retention, customer satisfaction and ultimately expansion of the salesforce' s footprint.

Responsibilities:

  • Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision
  • Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities
  • Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
  • Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives
  • Evangelize the capabilities of Salesforce across all of our Clouds
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • When appropriate, recommend additional Salesforce Cloud Services needed to drive success
  • Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
  • English/Spanish requirement, Portuguese also preferred

 

Specialist Experience

  • 10+ year of work experience
  • BA/BS or equivalent, MBA preferred
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders
  • Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business)
  • In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Strong knowledge of Salesforce product and platform features, capabilities, and best use
  • Ability to quickly grasp and distinctly explain technological and business concepts

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
  • URGENCY: Ability to move fast and drive business value and results
  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

 

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
Salesforce
City
Buenos Aires
Country
  • Argentina
Industries
  • Other
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP274200
Posted
14 May 2019
Applications Deadline
29 June 2019

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