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Azure Business Operations Manager

Job Description

Do you want to play a significant role in Microsoft’s success in transforming itself into a cloud first technology leader? Are you passionate about process improvement and operational excellence? Does the challenge of overcoming obstacles that others perceive as insurmountable excite you? If so, look no further than this opportunity within The Azure Business Operations team.
We are seeking a talented, driven and experienced Operations leader to drive and operationalize fundamental changes in how we support our Azure customers, partners and sellers. In this role, you will have the opportunity to manage our Azure Operations Support team in the APAC region to help shape and execute a “customer first” strategy with accountability for the processes and team that provide enterprise level support for billing, pricing, utilization, reservations, reporting and cost management. The ideal candidate will have a demonstrated ability to think strategically about operations, business, product, and program challenges to unlock our ability to serve customers.

Responsibilities

 

KEY ACCOUNTABILITIES:
• Develop and in-depth understanding of Azure’s products, capabilities and offers
• Support critical relationships with internal and external customers and partners
• Ensure strong operational results by driving down overall incidents and continually improving on core KPIs such as responsiveness, days to solution and customer satisfaction
• Ensure consistent and efficient execution of all functions across our teams by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs
• Drive awareness and improve operational excellence through partner engagement and Deal Desk collaborations
• Drive continual improvement through creation and management of cross group accountability dashboards

 

KEY LEADERSHIP/PERSONAL ATTRIBUTES
• Customer obsession and excellent expectation management abilities
• Ability to remain effective under stress and respond to pressure in a manner acceptable to others and to the organization 
• Ability to convey operational status and issues to multiple levels of the organization with the appropriate level of detail and clarity
• Possess solid interpersonal skills and the ability to effectively organize and communicate with cross functional teams
• Ability to work independently with limited general supervision
• Ability to effectively prioritize competing demands

 

 

 

Specialist Experience

BASIC QUALIFICATIONS
• High proficiency in Japanese language (spoken and written)
• Bachelor's degree or equivalent
• 10+ years of operations management and customer success experience in a mid-size or large company with a proven track record of successful delivery

Additional Preferred qualifications: 
o Master’s degree, MBA or equivalent
o Prior Microsoft experience
o Prior Experience in a customer support organization

 

 

 

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
Microsoft
City
Singapore
Country
  • Singapore
Industries
  • Technology
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP274042
Posted
08 May 2019
Applications Deadline
29 June 2019

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