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Ad Success Team Manager

Job Description

Advertising Search Team (AST) is suite of cost-per- click self-serve ad products. AST supports ad products that include Product Ads and Sponsored Products (SP) and both are key components in the advertising program at Amazon.

Working with advertisers, you will be responsible for optimization and providing guided on the various advertising programs. You’ll work with a wide range of businesses to eliminate blockers to their success while driving greater commitment and results.

To be successful in this role you’ll need to be well organized, assisting multiple advertisers with different issues at any one time. Technically savvy with an interest in online advertising, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the advertisers. Your commitment to the success of our advertising customers should be strong and you should have a proven record of exceeding on your output goals.

Core responsibilities include:

  • Managing a team of 10-15 specialists on tasks associated to managing advertisers accounts.
  • Leading and motivating the team to deliver on business goals. Accountable to meet business goals for their function.
  • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
  • Works with the team to build weekly / monthly business reviews.
  • Drive the reviews with partner teams, peers, management on a regular basis
  • Proactively gathers, analyzes, and shares data with management to influence business decisions.
  • Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals
  • Contributes to coaching & developing the team on customer interaction & management:
  • Ensures usage & updation of CRM tool to capture all customer interactions
  • Work closely with Partner teams to get all CRM tool related issues resolved
  • Exhibits & drives a culture of putting customer first with the team
  • Ensures completion of Customer outreach activity for the available lead set as per the defined contact cadence guideline
  • Ensures timely response to all escalations
  • Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals
  • Should capture the voice of customer and share customer pain points with the management team

L4 Team Manager :

Advertising Search Team (AST) is suite of cost-per- click self-serve ad products. AST supports ad products that include Product Ads and Sponsored Products (SP) and both are key components in the advertising program at Amazon.

Working with advertisers, you will be responsible for optimization and providing guided on the various advertising programs. You’ll work with a wide range of businesses to eliminate blockers to their success while driving greater commitment and results.

To be successful in this role you’ll need to be well organized, assisting multiple advertisers with different issues at any one time. Technically savvy with an interest in online advertising, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the advertisers. Your commitment to the success of our advertising customers should be strong and you should have a proven record of exceeding on your output goals.

Core responsibilities include:

  • Managing a teams on tasks associated to managed advertiser accounts.
  • Provides end to end advertiser support for optimization
  • Leads and motivates the team to deliver on meet business goals. Is accountable to meet business goals for their function.
  • Ensure removal of any roadblocks that hinder goal achievement with minimal supervision
  • Works with the team to build business reviews, shares with partner teams, peers, management on a regular basis
  • Proactively gathers, analyzes, and shares data with management to influence business decisions.
  • Works with the team to identify and implements solutions and pilots to drive process efficiencies & business goals
  • Contributes to coaching & developing the team on customer interaction & management:
  • Ensures usage & updation of CRM tool to capture all customer interactions
  • Work closely with Partner teams to get all CRM tool related issues resolved
  • Exhibits & drives a culture of putting customer first with the team
  • Ensures completion of Customer outreach activity for the available lead set as per the defined contact cadence guideline
  • Ensures timely response to all escalations
  • Supports the team in maintaining repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals
  • Should capture the voice of customer and share customer pain points with the management team

Base pay for this position starts from EUR 1.508 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

 

Specialist Experience

  • Work experience of 5+ years
  • Bachelor’s or Post graduate Degree (MBA) in a business discipline
  • Passionate about online business, e-commerce and sales
  • Must have managed global clients along with owning up their individual performance goals
  • Must be certified on Google Ad words or should be a certified professional on Bing Ads
  • Superior verbal and written communication skills as demonstrated by experience
  • Flexible to work in rotational shifts
  • Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint
  • Must be proficient in English and German, French, Italian, Spanish, Chinese or Japanese in respect to writing, reading speaking and communicating

Preferred

  • MBA or other related Master's degree
  • Passion for online advertising and a track record of delivering outstanding results
  • Experience in e-commerce, retail or with payment systems
  • Experience interpreting data and making business recommendations
  • Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Experience in data analysis, either professional experience or through your education
  • Experience in data analysis, either professional experience or through your education
  • Google Ad word certified

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
Amazon
City
Bratislava
Country
  • Slovakia
Industries
  • Retail/Wholesale
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP273953
Posted
02 May 2019
Applications Deadline
08 June 2019

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