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Regional Operations Manager, Marketplace - EMEA

Job Description

In one of the most coveted roles at Uber, you will be working on the vision, strategy and execution of our Marketplace Operations in Europe, Middle East and Africa. Marketplace is one of the three pillars of our ridesharing operations (together with Rider and Driver Ops), spanning across driver incentives, rider promotions, health, pricing & fares, and mapping & navigation.

You will also be responsible for working with our analytics and automation team and HQ product, in order to build out and manage the necessary tools, processes and workflows, bringing Uber's operations in EMEA to the next level.

This role will involve huge cross-functional collaboration across product, cities, finance, marketing, tax, legal and customer support. We are looking for an exceptional project manager with intimate product understanding, who is able to coordinate across all these groups to deliver a successful mega-regional strategy and execution plan. The ideal candidate possesses superb analytical skills, and is also passionate about engaging senior stakeholders, working with cross-functional groups and driving large-scale project management and impact.

The role will be based in Amsterdam.


What You'll Do

  • Formulate, manage, execute, and manage the rollout of our operational strategy, frameworks, tactics and processes
  • Analyze the performance of ops decisions / changes
  • Build and run operational processes, and support with process automation
  • Help problem-solve complex issues around competitor strategy
  • Lead cross functional projects, collaborating closely with other functions within Uber including Marketing, CRM, Community Operations, Product, Legal and local teams
  • Act as a thought partner for local teams in EMEA
  • Engage with HQ product teams to represent our markets interest and design new products
  • Solve challenging problems
  • Experiment with local markets to innovate on our operations


Specialist Experience

  • Minimum of 4 to 8 years work experience in operations, product, strategy, project management
  • Strong undergraduate degree, preferably in Engineering / Mathematics / Computer Science / Economics / Business. MBA a plus
  • Stellar project management skills. You have demonstrated impressive ability to lead initiatives and projects at your organization
  • Ability to take initiative and prioritize in a fast-paced work environment
  • Data-driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Strategic/Operational problem solving and creativity - you will need to design solutions that scale to multiple markets
  • Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal and easily generate buy-in if you're facing push back
  • A high performance mindset with an appetite to challenge the status quo
  • You are comfortable dealing with uncertainty in a constantly-changing work environment
  • A willingness to travel across EMEA when required
  • SQL, Python, R skills is a strong plus


Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

  • Netherlands
  • Logistics/Transportation
Job Type
  • Full-time
  • Negotiable
01 May 2019
Applications Deadline
22 June 2019

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