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Global Services Marketing Manager

Job Description



The Services and Installed Base Marketing Manager is the pivotal marketing role in the ICAP Business Innovation Unit (BIU) for advanced clinical applications and drives creation of ICAP-related service-oriented solutions from idea to market by working with our various current and future key stakeholders (market, BIUs…). From an installed base management aspect, this role will establish strong marketing presence and direction, as well as processes for how we manage installed base, prioritize releases, service upgrades and EOL, working closely with marketing, service, and PMO/R&D.


The Services and Installed Base Marketing Manager is accountable for defining, launching and building profitable value-added services and solutions in conjunction with the relevant markets to drive a multi-year roadmap. He/she owns the definition for new services for IntelliSpace Portal and workstations, as well as oversees the upgrades and end-of-life of the installed base. He/she is required to build deep expertise in AV market segmentation, product strategy, and solution development, including working closely with counterparts in other BIUs within Healthcare Informatics to align service offerings and upgrade/EOL planning.


You are responsible for

  • Develop and maintain a needs-based customer segmentation for AV solution across global markets (supported by Market Intelligence) and across the various markets
  • Define and implement Marketing plans that support growth, and facilitate the adoption of our solutions by our customers and sales force.
  • Set price corridors and guidance for services across the various releases and define specific packages (basic, standard, premium) for advanced clinical applications services campaigns  
  • Define with the Service Operations the multi-year services roadmap (e.g. remote diagnosis and monitoring, dashboard, consulting…)
  • Define and drive development and launch of service pack (update) content consistent with market requirements and customer inputs.
  • Manage the “Request for Change” (RFC) content and prioritize accordingly, ensuring key RFCs are included with each launch.
  • Drive execution of development and launch of services in all markets as part of a cross functional business team including BG/BIU Management, Sales, Field Marketing, Operations and Finance
  • Design and deploy new business models (e.g. AVaaS, Balloon CSA…) in selected markets.
  • Managed elsewhere
  • Field marketing/marketing support, regulatory, supply chains, procurement or business support functions (these are shared at the BG level)
  • Operating performance or resource deployment of markets (e.g., tactical pricing, account priorities)
  • Customer negotiations


You are a part of


This role reports to the ICAP Senior Director of Marketing, and works directly with the ICAP Product Management team and other marketing functions to ensure the products/solutions are introduced and delivered to customers. The person in this role is required to have significant past experience and expertise in Radiology and/or Healthcare IT, market segmentation, competitive strategy, and product introduction/launch.

Specialist Experience

To succeed in this role, you should have the following skills and experience

  • ?Bachelor’s in Healthcare field or Business (MBA preferred) 
  • 3+ years in marketing, product management or related field
  • 3+ years’ experience in healthcare solutions businesses 
  • Excellent customer-facing skills and passionate about customer needs/interests
  • Organized approach, and self-directed
  • Proven presentation skills
  • Proven communication skills and ability to influence colleagues 
  • Experience in Radiology market. Understanding of the dynamics of healthcare marketing (key opinion leaders, key society meetings, etc…).
  • Boldness to create/shape markets whenever possible, exploiting Philips technologies, market positions and brand
  • Ability to synthesize market and customer feedback for existing and new products into solutions; comfortable with making tradeoffs
  • Ability to collaborate in a cross-functional team environment
  • Proven ability to work in a global environment.
  • Global travel up to 25%


In return, we offer you


A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities



Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

  • Netherlands
  • Technology
Job Type
  • Full-time
  • Negotiable
01 May 2019
Applications Deadline
22 June 2019

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