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MYS CTSM PG - TTS Client Operations, CSC Penang Head

Job Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries  and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

The Citi Services Center (CSC) in Penang is the largest Trade Processing center in Citigroup globally and offers Operations & Service support Citi's Trade, Cash Management, CitiService,  Account Opening and Commercial Cards businesses covering over 50 countries with 24x7 support.

The Treasury & Trade Operations, CSC Penang Head will partner with Treasury & Trade Solutions (TTS) Business, Regional and Global stakeholders in supporting and realizing the Citi’s Franchise vision of “Being the Best for Our Clients”. The incumbent will provide strong Leadership, Strategic, Functional, Operations, Technical & Governance Guidance, and oversee infrastructure build, as the Business itself, and the CSC goes through rapid Technological and Digital growth from its existing base of 1,100 employees and close to USD23 million in expenses.

Key responsibilities:

  • Provide strategic direction and daily oversight to ensure superior service delivery, alignment of resources with business requirements, drive innovative solutions and reduce costs of production
  • Ensure effective control and compliance environment in all functions, through robust control, compliance and governance platform that can adapt rapidly to changes in the regulatory and compliance environment
  • Develop & nurture a group of diverse, strong & forward compatible talent
  • Apply effective problem solving to remove barriers and challenges to the effective execution of business priorities
  • Ensure the Operations Center runs on best practices across the entire CSC
  • Drive and implement Robotics Process Automation (RPA)
  • Ensure strong focus in delivering high quality customer service
  • Ensure balance of priorities across stakeholders over CSC policies and ensure these are aligned into the overall CTSM framework 
  • Create and maintain a highly engaged workforce through a conducive environment in which individuals and teams are supported to produce their best work
  • Continue to strengthen culture that develops people with emphasis on taking on credible challenges, ethics, compliance and control
  • Manage and optimize staff resources, including leading the recruitment, development and retention efforts


Specialist Experience


Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


  • Bachelor’s Degree, preferably with MBA/CPA
  • 15-20 years of in-depth banking operations experience, ideally in a service operations center
  • In-depth knowledge of operations & processes, preferably with experience across multiple geographies, coupled with strong project management skills
  • Ability to operate at the senior executive level and to combine strategic thinking with focused execution
  • Strong track record in control and compliance with detailed understanding of policies and processes
  • Highly developed risk management, people management & development, organizational, communication, conflict management, negotiating and influencing skills
  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics
  • Ability to think strategically and to work to deadlines and conflicting priorities
  • Strong analytical and problem-solving skills
  • Skilled in strategic cost management
  • Understanding of and ability to provide guidance on Strategic Change Management


Job Summary

Pulau Pinang,George Town
  • Malaysia
  • Finance
Job Type
  • Full-time
  • Negotiable
16 April 2019
Applications Deadline
31 May 2019

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