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ASSISTANT CUSTOMER RELATIONSHIP CENTRE MANAGER

Job Description

We’re Nestle, We’re the biggest food and beverages company in the world who believe in “enhancing quality of life and contributing to a healthier future.”

Join us and be part of Nestle to drive over 2,000 brands in 191 countries worldwide, if you;

  • Have passion in providing service to customers
  • Have experience in managing a team
  • Possess strong command of English
  • Have good interpersonal skill

Become our;

Assistant Customer Relationship Centre Manager (Nespresso)

Main Responsibilities

On a day-to-day basis, you will be expected to:

  • Represent and lead Customer Relationship Centre (CRC) Team to ensure the visibility of each activity
  • Ensure effective communication and alignment with all Nespresso Channels (Trade, B2B, e-Commerce, Boutiques) to deliver a consistent customer experience
  • Act as the key change agent to promote agility and continuous improvement in the CRC
  • Raise awareness among internal stakeholders about the mission of CRC, encouraging an internal discussion around the value, cost and customer effort behind each CRC activity
  • Collect and analyze all the metrics linked to customer satisfaction and use clear, logical steps to understand the main drivers and how to address them
  • Actively participate in the activities of the Global CRC community, exchanging best practices and developing a strong international network
  • Define the CRC organization, size, budget and resource requirements, ensuring adherence to plan and management of talents
  • Continuously monitor budget as per Operational Plan (OP), in accordance to corporate audit guideline

 

Specialist Experience

You, as successful applicant should possess the followings: 

  • Bachelor or Master's Degree in Business Administration (MBA), Hospitality Management, or other related fields
  • Minimum 5 years of experience in Customer Service Field
  • Strong command of English
  • Experience in managing a team is a must
  • Experience in setting up Customer Relationship Centre is an additional advantage
 

 

 

 

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
Nespresso
City
Thailand
Country
  • Thailand
Industries
  • Other
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP273520
Posted
16 April 2019
Applications Deadline
31 May 2019

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