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Value Advisor Expert (Experience Management Engineering)

Job Description

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose & Objectives

 

Intelligent enterprises effectively use their data assets to achieve their desired outcomes faster – and with less risk. SAP is committed to helping every customer become a smart, best-run business and make the world run better. To that end, SAP recently acquired Qualtrics International Inc., a pioneer and global leader in Experience Management (XM), to deliver a unique end-to-end experience and operational management system that will help customers gain a competitive edge in the experience economy.

 

Customers will be able to better manage supply chains, networks, employees and core processes by combining SAP’s unparalleled operational data (O-data) across various systems of record – e.g. ERP, HCM, CRM, customer service – with Qualtrics' leadership in experience data (X-data) and insights. That combination will enable organizations to use experience data across four key areas – customers, employees, product, and brand – to make faster, better decisions based on data-driven experience insights to improve business outcomes.

 

In this context, the Value Engineering Team at SAP works collaboratively with customers to shape a compelling business Vision, enabled by a SAP-supported value-based Roadmap that will deliver improved business outcomes for an attractive return on Investment - tailored to the customers’ context, resulting in a positive investment decisions for SAP solutions.

 

The job of Director, Experience Management Engineering is an opportunity for someone with strong management consulting and business analysis skills, with a keen interest in experience management and an ability to effectively lead virtual teams in customer engagements, to have an impact on customers’ XM excellence and their ability to harness the combined power of X-data and O-data.

 

Expectations & Tasks

 

 Responsibilities of Director, Experience Management Engineering:

  • Thought leadership:
    • Articulate a compelling narrative around XM (customer experience – CX; employee experience – EX) for external and internal purposes
    • Build high-impact insights on XM, both qualitative and quantitative
  • Enablement and collaboration:
    • Infuse XM into account strategies and customer pitches by delivering enablement to SAP teams (e.g. sales, DTO counterparts) and building bridges between SAP lines of business
    • Enable partners and ecosystem on SAP’s XM and X+O story
    • Work in close collaboration with the broader SAP Value Engineering community to innovate customer engagement methodology with XM
  • Customer engagements:
    • Help prioritise engagements and drive focus by assessing XM potential in customer / prospect accounts, both reactively (incoming requests) and proactively
    • Lead Virtual SAP Teams to engage with customers
    • Become a trusted advisor to customers
    • Use Design Thinking techniques to reimagine experience management with a human-centric approach
    • Perform quantitative and qualitative value assessments with customers: XM performance and maturity benchmarking; quantitative business cases and financial modeling (e.g. ROI)
    • Lead customer interviews at the executive level
    • Lead customer discovery workshops at the business process owner level
    • Deliver business case presentations to SAP customers / prospects
    • Develop and validate roadmap with customer

 

Specialist Experience

Requirements

  • Strong leadership and customer facing skills
  • Strong storytelling skills
  • Excellent Design Thinking skills
  • Affinity and experience in XM
  • Very good business acumen, quantitative and qualitative analysis skills and strategic thinking 
  • Driven, effective, problem-solving skills
  • Must have excellent written and oral communication skills
  • Ability to be flexible; follow tight deadlines; organize and prioritize work
  • Ability to synthesize / distill information from a variety of sources
  • Team player with strong listening and collaboration skills
  • Management consulting background is an added advantage
  • Bachelors Degree in Science, Engineering, or Business is required
  • MBA from a top program is an added advantage

     

    Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

     

 

Job Summary

Company
SAP
City
Tokyo
Country
  • Japan
Industries
  • Technology
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP273468
Posted
11 April 2019
Applications Deadline
08 June 2019

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