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Vendor Manager, Global Vendor Operations, YouTube

Job Description

YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users’ voices to help shape product solutions. 

As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

As a Vendor Manager, you will be responsible for end-to-end YouTube vendor operations. You'll work on YouTube products to enable support for users and creators across channels. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the internal teams. You will process suggestions, bugs, abuse, and other product information to ensure we are constantly improving the user experience.

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.

Responsibilities

  • Be accountable for operations by managing overall vendor performance in region, driving vendor selection, consultation, and overall vendor operations strategies.
  • Develop and maintain the overall regional workflow strategy, identify and mitigate risk from a delivery standpoint, and ensure compliance with all internal policies and procedures.
  • Lead regular business reviews and vendor relationship management activities, and effectively partner with cross-functional teams locally and globally to drive continuous vertical improvements and efficiencies at scale.
  • Contribute to global initiatives by defining and realizing overall operations strategy, work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.

 

 

Specialist Experience

Minimum qualifications:

  • BA/BS degree or equivalent practical experience.
  • Industry experience in contact center management or management consulting in one of the following areas: internet technology, online content management, eCommerce or online advertising/publishing.
  • Experience in business strategy and planning.

Preferred qualifications:

  • MBA or Master's degree.
  • Experience in driving efficiency and establishing operations with a strong data-driven approach.
  • Experience delivering results through cross-functional interaction with sales, marketing, finance, product development and other functions.
  • Excellent program management skills and attention to detail in executive updates/readouts.
  • Excellent leadership, communication and interpersonal skills.

 

 

Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.

 

Job Summary

Company
Google
City
Dublin
Country
  • Ireland
Industries
  • Technology
Job Type
  • Full-time
Salary
  • Negotiable
Reference
GWP273274
Posted
03 April 2019
Applications Deadline
18 May 2019

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