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Business Development Manager

Job Description

Cisco's Customer Experience (CX) Business Development team is looking for an Regional Business Development Manager (BDM) to help grow the Service Provider (SP) Services business within the EMEAR region. This role is key to identifying, developing and winning Services opportunities in SP’s but may also contribute to winning opportunities elsewhere in the region. This is however not a sales role, and you will not be carrying quota targets.

Cisco Services provide full lifecycle capability for our Clients through delivery of advisory, integration, and managed services. Complementing the strongest portfolio of in the industry, Cisco Services are uniquely positioned to provide high value outcomes to our Clients on their journey.



What You’ll Do

Partnering with Account Teams, Technical teams, and Delivery teams you’ll drive the Services business pipeline, consulting on services solutions, recognizing and aligning with Client business objectives, and building Client intimacy through the creation of high value propositions.

Responsibilities include:

·        Understanding client’s services related business requirements, and developing high impact consulting/services engagements.

·        Communicate our services portfolio positioning and value to target client segments and Cisco stakeholders.

·        Identify and position new and innovative service offerings and solutions based on observed marketplace demands and trends.

·        Position services strategies with RSM’s and Account Teams and drive services activities associated with strategic account planning - analyse account roadmaps, opportunities, business models, and solutions

·        Create and deliver services quotes and proposals to clients with accurate deliverable scoping, sizing and pricing. Leverage internal functions to scale while maintaining quality of deliverables.

·        Contribute to the ongoing tracking and management of pre-sales services client opportunities

·        Build influential relationships with key business partners

·        Build and lead opportunity pursuit teams for large Services opportunities

·        Be the face of Services to our Clients in major opportunities

·        Contribute to building relationships and trusted advisor status with top executives at the client.

·        Analyse, develop and present solutions to CxO level executives.

·        Cultivate internal cross-functional relationships to ensure effective insertion of solutions and transparency of the solution amongst internal stakeholders.

·        Provide input into sales forecasts within region and work with delivery teams to ensure pre-sales resources are effectively aligned with future Services opportunities.

·        Ability to travel up to 25%



Who You’ll Work With

The Business Development team of Cisco's SP Services provides pre-sales support to our Clients, complimenting sales teams, solution architects and delivery teams by communicating value, customising  solutions, scoping work, and closing deals.


Specialist Experience

Who You Are

You are a self-starter with a track record of success in combining technical and consultative business skills to drive the business.

You have strong leadership and collaboration skills with the ability to work cross functionally while being able to handle conflicting pressures and priorities. 

You are able to manage your time effectively and drive the delivery of CX business proposals either independently or through the use of the Technical Delivery Organisation.

You have a clear understanding of solution selling and the ability to convert consulting engagements into solution and managed service sales together with a track record of successfully contributing to the selling of services into large accounts. 

You engage and build relationships at the client and present complex ideas in succinct yet compelling form that creates urgency to execute the proposed engagement.

You have the ability to inspire and create excitement within the sales team, using your charisma to build enduring relationships with key business partners internally and externally

You are articulate, with the ability to communicate confidently at CxO or Senior Management levels, both within Cisco as well as with our clients.


Required skills:

·        Experience in Services selling

·        Fluent French and English

·        Ability to work from Cisco Paris office

· Several years in sales support/solution development/business development role

·   Technical expertise, academic training or knowledge of information technology is required in order to provide a comprehensive, differentiated, and valuable level of consulting advice to the client.

·  Demonstrated track record of pursuing and handling services engagements > $1M+

·        Industry knowledge of Operational requirements and processes

·    Client relationship skills up to VP, SVP and CxO level executives in Fortune 500 accounts

·     Ability to effectively persuade sales, business and technical decision makers to make investment in new or emerging solutions or business models, including the effective handling of client business issues and objections.

·     Ability to present complex ideas in succinct yet compelling form that creates urgency to execute the proposed engagement

·      Strong strategic and financial analysis skills.  Demonstrated ability to characterize market dynamics, competitive dimensions, purchaser decision-making criteria, and extrapolate to derive unique insight.

·      Ability to lead/coordinate virtual teams with members from a range of functions, skills, and reporting structures to deliver comprehensive and timely pre-sales proposals



Desired Skills:

· Prior experience in consulting sales and consulting practice development

·   BA/BS, MBA preferred and several years’ related experience in strategy and/or business development, preferably in the services industries.

·  Demonstrate knowledge of the client's business to be conversant enough in order to present a compelling point-of-view to the client of what activities should be undertaken in order to help the client's company achieve competitive advantage and differentiation.

·    Act as a change agent for shaping services strategy by applying current industry knowledge to evangelize and drive adoption of services strategies and leading practices.

·        Knowledge of the Cisco CX business

·        Self-starter, independent, pro-active, multi task, program management mind set with the ability to resolve conflicts

·     Excellent verbal and written skills in communicating and positioning Professional Services

·  Ideal candidates will have proven success working with/for top technology providers and/or major global system integrator.



Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

Issy Les Moulineaux
  • France
  • Technology
Job Type
  • Full-time
  • Negotiable
02 April 2019
Applications Deadline
18 May 2019

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