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Sales Training Specialist

Job Description

70:20:10! This is a learning model based on the self-reporting of nearly 200 executives when asked how they learned. With 70% of learning happening on the job, 20% via mentoring and coaching and 10% in classroom courses and reading, today’s sales training specialists are agile leaders constantly monitoring how adults learn, retain information and develop new skills.. If you enjoy synthesizing knowledge, translating it for others and relentless about empowering people to maximize their potential, this role is for you!

Your responsibilities include, but not limited to:

Adult Learning

  • Continuously monitor the adult learning needs of the front line field force with respect to product knowledge, skills and/or continuing development.
  • Based on these needs, and in collaboration with brand and sales management, develop appropriate learning interventions following the principles of adult learning.
  • Ensure the learning interventions align to the selling model in place at the time
  • Measure impact of interventions and drive continuous improvements. 


  • Leverage, where it makes sense, new technologies to develop new learning platforms.
  • Establish strong links with global and regional teams to extract synergies and resources.
  • Be on the lookout for new innovative ideas, solutions and programs that will stimulate the adult learning process. 
  • Champion Canada as an incubator for global/regional launches of learning programs.


  • Develop, plan, coordinate and facilitate training sessions for new Sales Representatives on assigned promoted products.
  • Develop, plan, organize, coordinate and deliver basic and advanced selling skills programs for Sales Representatives, with focus on the Novartis Selling Model.
  • Develop and maintain current training material/programs of promoted products to ensure competitiveness in the market place.


  • Be a strategic partner to the brand and sales teams to drive results.
  • Work with brand and sales teams to design, develop and deliver workshops for the Cycle, National Pharma Meeting and new brand launch meeting.
  • Develop a culture of continuous improvement, commercial excellence and sustained learning within Novartis General Medicines.
  • Continually assess training needs via field visits, rep advisory boards, product champions and surveys to provide high quality rep training that will differentiate us from the competition.


Specialist Experience

  • Bachelor degree (e.g. Education, Instructional Design, Science, Commerce), Master/MBA degree a definite asset.
  • Minimum of 4 years of experience in the pharmaceutical industry, with at least 2 years of specialty sales experience and 2 years of managing training projects in a head office environment.
  • Adult learning/behavioural change knowledge/selling skills training experience/facilitation skills/ and instructional design experience are required for this role.
  • Familiarity with educational technology.
  • Strong negotiation and planning skills to manage competing demands and priorities.
  • Strong communication skills, verbal and written; Bilingualism is required (French and English).
  • Curious about learning science and technology. 
  • Team player with leadership presence.
  • Knowledge and experience of the therapeutic area is an asset.
  • Willingness to travel (15% of the time).


Please note that all information in this job description is accurate at the time of posting. Please be aware that companies may change details and/or closing dates without notice.


Job Summary

  • Canada
  • Pharma/Biotech
Job Type
  • Full-time
  • Negotiable
27 March 2019
Applications Deadline
03 May 2019

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