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S/4HANA Cloud Principal Project Manager

Job Description

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


We own customer success for SAP S/4HC in EMEA. Our commitment for customer success ensures that our customers are customers for life.   We work with our customers to achieve business value faster by engaging strategically and promoting continuous adoption of S/4HC capabilities. We encourage our customers to be active members of a vibrant S/4HC community where they share their experiences, knowledge, learnings with other customers and SAP.   We are our customers advocates inside SAP where we will ensure that their feedback and requirements influence the product roadmap services and support portfolio.  We incorporate S/4HC specifics into a highly profitable business for SAP, consistent across clouds, portfolios, geographies and are easy to engage and do business with.  


Customer Success is the guiding principle for all our decisions.  We keep things simple. We stand in our customer’s shoes when guiding them to transform to ensure we have a customer for life.  We remain curious and have a thirst for knowledge.  We are thought leaders that are trusted within our internal and external communities. Our team promotes an environment that is collaborative, transparent, diverse and meritocratic, enabling both individual and collective brilliance.

The Principal Project Manager is responsible for the overall management of a high-visibility, strategic customer project throughout its lifecycle. The Principal Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.  They provide leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. Principal Project Manager also ensures adherence to project management methodology best practices, provides project manager mentoring, performs Project Management Reviews and reinforces the enterprise knowledge management through the communication of lessons learned and best practices development. 


  • Manage relationships with senior project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
  • Manage Programme dependencies and integration requirements as it relates to the project within the bigger programme, working with Partners.
  • Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members. Manage the project team to deliver the required Cloud project deliverables.
  • Ensures proper governance framework is in place with regular reporting and visibility provided to SAP board level.
  • Conduct the project planning activities SAP Cross-LoB and manage the execution of large scale, high risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing…)
  • Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
  • Ensure proper use of methodology, tools and procedures
  • Understand and use the SAP Activate Agile Delivery methodology to deliver the successfully.
  • Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
  • Evaluates strategic options and alternatives for delivering or offering services in a more efficient or cost effective manner.
  • Builds strategic, C-level customer relationships, deals with difficult issues at the customer and finds win-win solutions for both Customer and SAP.
  • Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
  • Manage the financial aspects of the project: budgeting and estimate to actual variance.
  • Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
  • Communicate and/or escalate project issues early to account management and delivery management. Drive de-escalation management on behalf of the project with SAP and customer stakeholders.
  • Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when prior to project closure.
  • Plan and execute formal Quality Gate process following the Q-Gate approach in SAP Activate methodology.
  • Proactively manage project stakeholder satisfaction to position and secure customer reference and success story.

Coaching and Mentoring

  • Perform Project Management Reviews and mentor project managers on project management methodology, standards and processes.
  • Coach to clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
  • Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks

Knowledge Management

  • Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.
  • Participate in the development of project management best practices as it relates to SAP S/4HC.

Competencies and Skills / SAP Values

  • Experience in the industry the customer belongs to (core processes and trends of the industry).
  • Cloud project delivery experience, cloud mindset.
  • Excellent understanding of SAP solutions and of the consulting business processes and functions.
  • Highly developed business acumen.
  • Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
  • Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
  • Ability to train and mentor project managers or teams in project management methodologies.
  • Knowledge of the strategic and operational issues of project management.
  • A clear vision of what determines a successful project for the customer and for the enterprise.
  • Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, HR management, quality management, monitoring and reporting, documenting and record keeping.
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change.
  • Strong leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members



Specialist Experience

Functional Experience

  • Demonstrated experience in leading public cloud projects at strategic customers.
  • 7+ years of project management experience in large scale, high risk, or strategic projects.
  • 5+ years of supervisory or coaching experience in teambuilding and leading teams.
  • Demonstrated experience leading cross functional teams within a formalized methodology.
  • Demonstrated expertise in creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget and schedule.
  • Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.

International Experience

  • International implementation experience required

Management and Leadership Experience

  • Management experience in managing medium size teams
  • Management experience of medium to large size and multilayered teams is desirable
  • Management of remote resources (global delivery or distributed organization)
  • P&L of LoB in medium to large organization is desirable
  • Experience in managing project P&L in cross-LoB delivery of SAP engagement
  • Cultural awareness and experience working across different cultures and nationalities
  • Strong leadership and people management skills are desirable
  • Leading in matrix organization and without formal authority a plus
  • Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience.
  • Master’s degree, preferably in commerce, engineering, information technologies or MBA an asset
  • PMP certification and /or other industry and project management certifications
  • PM Fundamentals class certification or similar
  • Project Leadership Excellence (PLEX), Excellence in Delivery Management (EDM) or similar interpersonal skills course
  • Project Management Tools (PEM, PtD, etc.)
  • SAP Activate certification C_ACT_2016 SAP Activate Project Manager


Please note that all information in this job description is accurate at the time of posting.  Please be aware that companies may change details and/or closing dates without notice.

Job Summary

  • United Arab Emirates
  • Technology
Job Type
  • Full-time
  • Negotiable
02 November 2017
Applications Deadline
08 December 2017

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