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Segment Leader - CCG

Job Description

Specialist Experience

Experiences Required: Education, Key Experiences, Skills and Knowledge:

•   Five years university degree required – MBA preferred

•   10+ years of related experience

•   7-10 years of experience in consumer/channel sales in high tech and devices

•   Bachelor’s degree required; MBA or Master’s degree preferred

•   Success at scaling consumer businesses in multi-national environments

•   Transforming while performing

•   Broad business/GM capability

•   Building exec level partner relationships & influencing broader Microsoft

•   Visionary and inspirational leadership

•   Deep consumer insight

•   Passion for technology & learning agility/curiosity

•   Empowering Business Transformation – people, organizations, and industries

•   Future orientation balanced with current state

•   Courage/risk taking

•   Thriving in ambiguity.

 

 

Please note that all information in this job description is accurate at the time of posting.  Please be aware that companies may change details and/or closing dates without notice.

Company Information

Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. In this role,you will collaborate and drive consumer experiences while contributing to Microsoft’s continued transformation.   We are committed to making technology that conforms to the needs and preferences of the individuals that use it, not the other way around. We are looking for individuals that want to work with driven and passionate people that are consumer obsessed to inspire them to choose, buy, and love Microsoft products and services in a mobile first, could first world.   This is the essence of the Consumer Channels Group. The only question remaining is are you up for it?

This Leader oversees the Consumer Channel Business, leading to increases in margins, activations, renewal, revenue and share and attainment of scorecard targets.   Their accomplishments are achieved through Category Management, Account Management and Channel Marketing, generating perpetual and subscription-based revenue across all business lines, including the device ecosystem, Office, Windows, Xbox, and Microsoft hardware. CCG Leaders need to effectively balance the requirements of profitable share growth across the whole channel while maintaining a healthy ecosystem that delivers consumer choice and partner profitability. Under her/his direct sales leadership, excellence in execution is achieved across all product categories being sold through the retail channel. Create marketing strategy that optimizes the consumer journey across CCG channels to drive share, revenue, category profit and customer preference for Microsoft products. CCG Leaders develop deep account relationships and create / execute mutually beneficial plans to drive Microsoft profit and partner success.

 

The Impact You’ll Be Making…

 

Strategic planning:

•   Develop a subsidiary/multi-sub business strategy that aligns the customer’s key business initiatives with CCG’s business objectives, including multi-device, subscription, and cloud initiatives.

•   Drive Windows device volume more effectively through retail partners and channels and compete effectively to take market share against our primary competitors in all device categories.

•   Lead the subsidiary/multi-sub CCG mobile-first, cloud-first business activities to drive higher awareness, end-user demand, and sales volume through alignment of advertising, channel marketing, category management and account management.

•   Rapidly launch and scale new businesses (devices, categories and services) by staffing, establishing appropriate channels and building the requisite ecosystem.

•   Drive end-to-end CCG subsidiary/multi-sub marketing strategy that provides an integrated, cross-marketing consumer message.

•   Maintain visibility of Microsoft’s consumer agenda within the subsidiary/multi-sub, ensuring alignment of CCG strategy with subsidiary/multi-sub strategy all up.

•   Identify and communicate opportunities for new channels, devices and scenarios to corporate and Marketing and Operations.

•   Leverage deep consumer insight to capture trends in the market that allows us to stay ahead of our competitors through an agile approach.

 

People Management & Development:

 

•   Build a high-performance organization and team strategy for the sub/multi-sub that includes an intentional and consistent coaching strategy and building on the ideas of others.

•   Communicate a simplified, focused vision of CCG success through effective storytelling and inspire the team to embrace Microsoft’s mobile-first, cloud-first future.

•   Recognize and reward individuals and teams through appropriate recognition and promote a growth hacking culture.

•   Support, encourage and facilitate career development discussions for each direct report and facilitate progress against those goals.

•   Establish and maintain a succession plan for all key roles in the CCG organization.

 

Strategic planning:

 

•   Develop a subsidiary/multi-sub business strategy that aligns the customer’s key business initiatives with CCG’s business objectives, including multi-device, subscription, and cloud initiatives.

•   Drive Windows device volume more effectively through retail partners and channels and compete effectively to take market share against our primary competitors in all device categories.

•   Lead the subsidiary/multi-sub CCG mobile-first, cloud-first business activities to drive higher awareness, end-user demand, and sales volume through alignment of advertising, channel marketing, category management and account management.

•   Rapidly launch and scale new businesses (devices, categories and services) by staffing, establishing appropriate channels and building the requisite ecosystem.

•   Drive end-to-end CCG subsidiary/multi-sub marketing strategy that provides an integrated, cross-marketing consumer message.

•   Maintain visibility of Microsoft’s consumer agenda within the subsidiary/multi-sub, ensuring alignment of CCG strategy with subsidiary/multi-sub strategy all up.

•   Identify and communicate opportunities for new channels, devices and scenarios to corporate and Marketing and Operations.

•   Leverage deep consumer insight to capture trends in the market that allows us to stay ahead of our competitors through an agile approach.

 

People Management & Development:

 

• Build a high-performance organization and team strategy for the sub/multi-sub that includes an intentional and consistent coaching strategy and building on the ideas of others.

•   Communicate a simplified, focused vision of CCG success through effective storytelling and inspire the team to embrace Microsoft’s mobile-first, cloud-first future.

•   Recognize and reward individuals and teams through appropriate recognition and promote a growth hacking culture.

•   Support, encourage and facilitate career development discussions for each direct report and facilitate progress against those goals.

•   Establish and maintain a succession plan for all key roles in the CCG organization.

•   Aggressively seek, attract and retain top talent and promote high performers within CCG and to key roles in other Microsoft segments in order to provide leaders for the future.

•   Routinely evaluate organizational health (via MS Poll, etc.) and empower and hold the management team accountable to improve and sustain a healthy business.

•   Support the broader CCG Leader community by participating in the establishment of standards of excellence and sharing of best practices.

 

Relationship management:

 

•   Define and execute a comprehensive partner relationship strategy with executives across the company which leverages the One Microsoft framework and takes into account previous NSAT results.

•   Evangelize key products and ecosystem story and highlight the competitive advantage of partnering with Microsoft at all levels.

•   Secure partner commitment to our platforms by demonstrating success with win-win account plans that include clear conditions-of-satisfaction.

•   Lead the relationships with partners and customers for their design-in, sell-in and sell-through activities in the local market and take accountability for partner success.

•   Influence partner device assortment; align co-marketing with key accounts.

•   Ensure effective quarterly business reviews with top partners across all Consumer Channels lines of business.

•   Develop and deepen relevant relationships with executives in top accounts within the sub/multi-subs to develop joint opportunities.

•   Regularly assess the health of the partnership with the reseller/retailer community and take appropriate actions to prevent, mitigate or resolve satisfaction issues.

 

Ecosystem management:

 

•   Develop and maintain an internal network within the subsidiary and with Corp. that supports partner/reseller/retailer business objectives.

•   Align closely with Marketing & Operations (M&O) to ensure appropriate marketing resource allocation to CCG to support business objectives and partner success.

•   Translate the complexity of Microsoft into enhanced business opportunities for partners [One Microsoft].

•   Enhance partner relationships by proactively monitoring, problem-solving and escalating issues before they negatively impact success and satisfaction.

•   Embrace data and use it to support and drive the right decisions for our customers and partners.

•   Share lessons learned in the rapidly evolving consumer space with peers so that they can accelerate and support change in their markets.

•   Learn, grow, and take risks so we have a better opportunity to innovate and bring new ideas to market.

 

Business management

 

•   Aggressively manage the Consumer Channels subsidiary/area P&L, scorecard and share dashboard.

•   Drive transformation in your area/subsidiary by utilizing identified segment Transformational Leading Indicators (TLIs) to capitalize on actionable insights aligned to priorities.

•   Energize the ecosystem and excite OEMs, retailers and consumers thru local execution of the Category Plans.

•   Attach to devices and shift to O365 services through local execution of Office Category Plan and deploy, activate and renew.

•   Promote a culture of “compliance excellence” through a well-designed controls and compliance governance process.

•   Coach teams on accurate forecasting, pipeline management (including data integrity and accuracy), deal close rates and inventory management.

•   Support teams in orchestrating the necessary resources to advance opportunities and close pipeline gaps.

•   Deliver results and demonstrate execution excellence of SMSG/CCG/subsidiary Rhythm of the Business (RoB).

 

Job Summary

Company
Microsoft
City
Bogota
Country
  • Colombia
Industries
  • Technology
Job Type
  • Full-time
Salary
  • Under $70,000
Reference
GWP255840
Posted
11 February 2017
Applications Deadline
01 April 2017

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